autologuedesign.com offers you a guarantee of quality, we make all efforts to be sure that your product reaches you in the same condition it was shipped. However in case of damage or manufacturing defect the product can be returned within 15 days and get a replacement.. You just have to write us at firstname.lastname@example.org within 24 hours of receiving the product (do not forget to mention the Order Number in the Subject of email). Mention as much detail of the damage as you can, perhaps click a photo and attaché it with the email.
If your goods are damaged or if you received an incorrect product (which is very un likely), we would be happy to give you the following alternatives:
- Exchange the goods for an alternative of your choice to equal value.
- Give you a full refund for the price you paid for the goods if you did pay via credit card or net banking. If you paid with shi[pping charges then the price paid by you minus transaction charges will be refunded.
- NEFT refund will be credited to your account within 2 Business days whereas Credit & Debit card refunds will take 5 to 7 Business days.
The returned product must be unused and must be returned with the similar packages (including the bubble sheet, foam pads & box). After receiving the product back it will undergo a quality check. If found that the damage happened before reaching to you and you have used all the packaging material to return it; we will give you a call to you and initiate the process of replacement or exchange/refund. However, we should receive the information on your dissatisfaction within a maximum of 7 days of product receipt, sooner the better.
Please note that the cost of returning the product to autologuedesign.com is the responsibility of the buyer.
If you cancel the order before shipping, we will give you 100% refund of your money either in terms of Internet Transfer.